The Novads OU refund guidelines are applicable to your purchase of a material or product offered by Novads OU via the website (commonly referred to as Product). In case you have to send back a defective or damaged product, you can send the product back to the company within thirty (30) days in order to apply for a refund, as long as the following general business terms are complied with:
Prior to sending the item back, you should contact Novads OU via email at [email protected] or by telephone under International: +44 20 3808 9234, available 24h
Brazil: +552135003992, available between 9:00am to 14:00pm, Monday to Friday (Brazil Time, GMT-5), in order to request a Returned Material Authorization (RMA) number. Write the RMA number on the delivery ticket of each single package that needs to be given back. Please note that we do not accept a product without the RMA number that will be given to us 30 days after your purchase and will send the product back at your costs. We suggest that you proceed by registered mail so as to ensure a speedy delivery.
Products need to be sent back to us unopened and in their original package in order to be refunded. Novads OU does not reimburse the delivery costs for the return of the goods.
Packages that are sent back with insufficient postal charges will not be accepted.
Products need to be sent back in their original state and received by Novads OU. We do not accept products that were damaged during the return of the goods. Thus, please note that you should package the product well and possibly secure the delivery.
There is no refund/reimbursement/ replacement for outlet goods or reduced goods.
In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher.
The Novads OU refund guidelines only apply to products and not to memberships, registrations or subscriptions to online services.
Users can cancel their orders immediately (before shipment) with a written notice: (a) via E-mail to [email protected] (b) by calling the customer service at International: +44 20 3808 9234, available 24h
Brazil: +552135003992, available between 9:00am to 14:00pm, Monday to Friday (Brazil Time, GMT-5).